Contact us

We're Here to Help!

Have a question about your order, custom block assembly, or just want to say hello? Our dedicated support team is ready to assist you. 

Before reaching out, you might find an instant answer in our **Frequently Asked Questions (FAQs)** or **Shipping Policy** tabs!

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How to Reach Us:

*   **Email Support:** support.lus@gmail.com
*   **Response Time:** We reply to all inquiries within 12 to 24 hours (Monday through Friday). 
*   **Business Address:** Francisco Mendoza, Tulancingo, Hidalgo, Mexico.

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Looking for Your Order?
If you are contacting us regarding an existing order, please make sure to include your **Order Number (e.g., #LUMA1001)** and the **Full Name** used during checkout so we can assist you faster.

*Note: Standard shipping to the USA takes 4 to 8 business days after a 1-3 day processing window. If your tracking number hasn’t updated yet, don't worry! It can take 48 hours for the carrier system to refresh.*